At Lotte Travel Retail, we embrace diversity and you will be part of a multi-cultural and ethnicity teams from Singapore, S Korea, Philippines, Taiwan, China, Vietnam, Malaysia and more. For a fast-paced, dynamic career opportunity, find out more by clicking on the job links under the ‘Open Positions’!
Asia Duty Free
As of the Year 2019
Online DFS with Largest
Highest Sales for Single
Since 2016 to 2021
By Lotte Duty Free as
Everything that happens in
a store from the moment
a customer enters to the moment
they leave is thoroughly managed.
The retail store operations cover the day-to-day functions and responsibilities with diverse teams of professionals that include
The areas are divided into sales and event planning. Sales planning creates daily/monthly/yearly sales goals for all brands in the store and analyzes performances in real time, helping managers make smooth decisions. Event planning plans and executes various types of promotions to enhance sales and manages stores for ideal shopping environment for customers. Retail Operations Management
Administration & Operations management
The ability to analyze various events and sales results from different perspectives is essential for sales planning/support. In addition, sales planning/support work relies on being able to carefully monitor everything that happens in the store and immediately manage and solve any problems that may occur.
This includes departments such
as HR, finance, support, legal,
and other areas that support
stores and other divisions for the
improvement of company sales
and business profits.
This role includes work in HR, finance, IT support, legal, and other areas that support stores and other divisions that contributed to the improvement of company sales and business profits.
To go further into detail, work in HR involves Talent Management, Employees Benefits, Compensation Management as well as Training & Development. The IT department is at the epicenter of the business . IT in business is ultimately to help the business be more efficient and productive. Work in finance helps procure and manage funds for smooth company management and manages accounting work. Support work involves managing various assets and processes bids for supply purchases, etc. Legal work involves in-house legal consultation for contract evaluation, legal conflicts, etc.
The management support role requires a sense of responsibility towards the management of the entire company. It also requires the ability to smoothly communicate with other divisions. In addition, in the event of a problem, an employee in this role must be able to solve problems appropriately through a swift assessment of the situation.
Provide quality info technology
systems and solutions to
support and maintain the
Operations and Support
IT department is at the epicentre of the business . IT in business is ultimately to help the business be more efficient and productive. It has a number of different roles including but not limited to: Responsible for ensuring that systems are working properly so that the business is not only running smoothly, but also managing IT costs and making technology-lifecycle decisions.
To ensure that all employees have access to the technology they need to accomplish their work, and that data remains secure and intact, the IT Team maintains and improves the company's technical systems. As well as maintaining an effective fault reporting system, to ensure that communication between various departments and retail stores is functioning optimally
IT department is required that it can closely monitor and maintain networks like TCP/IP, VPNs, and switches. Furthermore, it is important to have experience in the retail environment, such as finance and operations, in order to be able to gain knowledge of D365.
MDs manage and control
brands, products, product prices,
order quantities, and stores
layouts to maximize customer
value and corporate sales.
MDs manage and control brands, products, product prices, order quantities, and stores layouts to maximize customer value and corporate sales.
Going beyond simply bringing in and ordering products, MDs discover trendy brands which satisfy customer demands, negotiate prices and layouts, and efficiently manage stock.
It is required for MDs to be able to closely watch and analyze the global market status and trends. Because a lot of the work involves communicating with overseas brands, linguistic ability and international etiquette are important. It is also beneficial to have basic knowledge regarding international trade. It is also important to be able to negotiate product prices or order quantities to improve business profit.
Logistics team manage orders,
shipments and ensure timely
delivery of inventory
replenishments into the stores
to support the business goals
Logistics team manage orders, shipments and ensure timely delivery of inventory replenishments into the stores to support the business goals and objectives.
Logistics are responsible for executing each one of these components to the highest degree of accuracy. Areas of expertise include Demand planning, Storage and materials management, Bonded Warehouse management and control
Logistics requires a lot of precise information to be effective. Forecasting demand, transportation times, and inventory are crucial to keeping the operations to a tight timescale.
The Omni Channel team create
on line and off line marketing
strategies and direction for the
company’s sales vitalization.
The Omni Channel team create on line and off line marketing strategies and direction for the company’s sales vitalization.
An Omni-channel strategy focuses on connecting all of a company’s touchpoints, such as off-line sales, on-line sales, website etc. This enables customers to move seamlessly between these channels without encountering any dead ends. Omni-channel aims to breaks down boundaries to put the customer at the heart of the journey. Omni-channel retail strategy improves the customer experience and provides more channels for customer purchase that include both Off-line by development successful On-line Marketing and Sales strategies
Marketers require to be sensitive to market trends, creative to come up with new ideas, and be initiative to carry them out. The ability to communicate smoothly with various internal divisions, partner companies, and customers is also required to carry out marketing position. In order to analyze customer preferences through data, data analysis capabilities (Excel or a statistical processing language) and creative thinking for problem solving are also necessary.