FAQ

Retail Associate Career Path


If you are thinking of exploring retail as long term career option, you will excel with the following pre-requisites:
 

• - Previous Retail experience
• - A passion for Customer Service and Sales driven

Career Progression – Managing a store or terminal and Leading your Team

The recommended career path to become an Assistant Retail Manager or Retail Manager is to start out as a Retail Associate. Starting your career in a retail customer service role, means that you intuitively understand the culture of the business and recognise the importance of providing the team with a clear framework of strategic priorities to achieve business goals.

However from time to time we do need to look outside of our business to engage new talent. We prefer our Retail Managers to have the following qualifications;
 

• - Minimum 5 years of Retail supervisory Experience
• - 2 years of previous Retail Management experience
• - Exceptional Communication skills
• - Previous experience coaching and developing team members

Cashier Career Path



If you are someone who aspire to work in Cashiering functions option, you will excel with the following pre-requisites:

• - Previous Retail POS operation experience
• - A passion for Customer Service and Sales driven

Corporate Level Career Path


At our Corporate Office level managing business functions in Head Office entrance can be initiated at all levels from Associates, Executives, Assistant Managers to Management in various functions through Senior Management positions.

For those who join Lotte Singapore from Associate level the opportunities are endless in all departments across our business organisation :

• - Operations Management
• - Human Resources
• - Omni Channel
• - Merchandising
• - Logistics
• - Finance and Control
• - Design and Constructions

The Human Resources team look favourably upon those potential talents whether internally or externally who have previously worked within Travel Retail sector or have prior experience working for Retail or FMCG Companies. There is a role for everyone in Lotte Singapore.

Tips On Application

The application via our website and Workable job portal is automated and it shouldn’t take more than 10 minutes to complete. Having the following information and documents ready will help you in the process :
 

• - Update your resume to include your availability clearly
• - Current salary / expected salary information will help us in the shortlisting process
• - Current refer contact details (Name / Position / Company / Relationship to the referee)
• - Relevant work experience details

Once your application has been submitted via our website and Workable job portal you will receive an acknowledgement email confirming receipt. 

We apologize that only shortlisted candidates will be notified and appreciate your patience as we can receive hundreds of applications for one vacancy and it takes time to review your application because we take the time to look through each one.

Screening Process – Our Human Resource Team will carefully screen all applications to match the job requirements reviewing applications by not only the  Human Resources team but also involving the hiring  Manager.

Interview Process - The Human Resources team will contact you direct by telephone or email if you're shortlisted.  Unsuccessful applications will be notified via email.

We try to keep the interview rounds to maximum 2 as we know you are busy and it is cumbersome to find time to attend multiple interviews and assessments. The Recruitment process allows us the opportunity to better understand the shortlisted candidates for a particular vacancy. It is also your opportunity to learn more about us and ask any questions you may have.

Initial Shortlisting Process

• Our Human Resources team may call the applicants to clarify any parts of your profile that is not clear to ensure a good match.
• Our Recruitment policy requires at least the Human Resources Manager and hiring Manager to review all candidates to ensure fair employment practice compliance.

1^st Interview

• Face to Face interview are preferred and it will be conducted with Human Resources Representative and the hiring Manager. However we understand that every one may not be available for face to face interview and we can also arrange virtual video call interview if required.

2^nd interview

• The 2^nd interview will be arrange to meet Operations Manager for Supervisory role.
• As for the Managerial roles the candidates will meet the Senior Management for 2^nd interview. 

Pre-employment Reference Checks
Selected  candidates will need to provide at least Two Reference Checks of your past employers for Executive levels and above positions.

Offer of Employment

• Upon successful selection of candidate, the Human Resources Team will submit the Salary Offer for Senior Management’s approval
• Signing of Employment Offer Contract will be administered by Human Resources Team once the candidate accepted the offer presented to her / him

• For other roles that require assessment this is where we will see you again.