FAQ

Lost and Found items - Lost and found items will be returned to Changi Airport Service Counter, kindly contact +65 6595 6868. You may also write in to HelloSG@lotte.net or Whatsapp LOTTE DUTY FREE hotline at +65 8725 5890

Refund - Customer can request for full refund within 30 days of the purchase date. Products must be in its original purchasing condition, with all tags attached, and must be returned in the original undamaged box and/or packaging. 

Exchange or Refund of Defective Item – If the item is found defective, customer can request for a one-to-one exchange or refund within 30 days of the purchase date. Product must be in complete set with all tags and labels (if any) when returned to us. 

If you return an item that does not meet the above requirements, we reserve the right to reject the return and any request for a refund.
Once your request is processed, you will receive the refund via your original mode of payment within 14 to 21 business days.
For more information regarding the refund and exchange, please write in to Hellosg@lotte.net

※ Corporate and Human Resource Enquiries
   • corporatesg@lotte.net
   • Tel: 6977 7600

※ Customer Service
   • Mon-Fri SGT 9:00-18:00 (Unavailable on Saturdays, Sundays and public holidays)
   • HelloSG@lotte.net
   • WhatsApp us @+65 8725 5890 (TEXT ONLY)

Liquor Products Travellers and bona fide crew members are entitled to duty-free concession for liquors if all the following conditions are met:
• You are 18 years old or above;
• You have spent 48 hours or more outside Singapore immediately before arrival;
• You are not arriving from Malaysia;
• The liquor is for your own consumption; and
• The liquor is not prohibited from import into Singapore.

Carry-on Baggage - Containers for LAGs in your carry-on baggage must be one hundred (100) milliliters/grams or less. All containers must be placed in a transparent, one-litre plastic bag. Passengers are allowed only one plastic bag each.

Checked Baggage - Any item that alarms or is unable to be screened will not be permitted in your carry-on bag. We recommend packing all liquids, gels, and aerosols that are over 3.4 oz or 100 ml in your checked baggage, even if they are in a secure, tamper-evident bag.

Retail Associate Career Path


If you are thinking of exploring retail as long term career option, you will excel with the following pre-requisites:
 

• - Previous Retail experience
• - A passion for Customer Service and Sales driven

Career Progression – Managing a store or terminal and Leading your Team

The recommended career path to become an Assistant Retail Manager or Retail Manager is to start out as a Retail Associate. Starting your career in a retail customer service role, means that you intuitively understand the culture of the business and recognise the importance of providing the team with a clear framework of strategic priorities to achieve business goals.

However from time to time we do need to look outside of our business to engage new talent. We prefer our Retail Managers to have the following qualifications;
 

• - Minimum 5 years of Retail supervisory Experience
• - 2 years of previous Retail Management experience
• - Exceptional Communication skills
• - Previous experience coaching and developing team members

Cashier Career Path



If you are someone who aspire to work in Cashiering functions option, you will excel with the following pre-requisites:

• - Previous Retail POS operation experience
• - A passion for Customer Service and Sales driven

Tips On Application

The application via our website and Workable job portal is automated and it shouldn’t take more than 10 minutes to complete. Having the following information and documents ready will help you in the process :
 

• - Update your resume to include your availability clearly
• - Current salary / expected salary information will help us in the shortlisting process
• - Current refer contact details (Name / Position / Company / Relationship to the referee)
• - Relevant work experience details

Corporate Level Career Path


At our Corporate Office level managing business functions in Head Office entrance can be initiated at all levels from Associates, Executives, Assistant Managers to Management in various functions through Senior Management positions.

For those who join Lotte Singapore from Associate level the opportunities are endless in all departments across our business organisation :

• - Operations Management
• - Human Resources
• - Omni Channel
• - Merchandising
• - Logistics
• - Finance and Control
• - Design and Constructions

The Human Resources team look favourably upon those potential talents whether internally or externally who have previously worked within Travel Retail sector or have prior experience working for Retail or FMCG Companies. There is a role for everyone in Lotte Singapore.

Once your application has been submitted via our website and Workable job portal you will receive an acknowledgement email confirming receipt. 

We apologize that only shortlisted candidates will be notified and appreciate your patience as we can receive hundreds of applications for one vacancy and it takes time to review your application because we take the time to look through each one.

Screening Process – Our Human Resource Team will carefully screen all applications to match the job requirements reviewing applications by not only the  Human Resources team but also involving the hiring  Manager.

Interview Process - The Human Resources team will contact you direct by telephone or email if you're shortlisted.  Unsuccessful applications will be notified via email.

We try to keep the interview rounds to maximum 2 as we know you are busy and it is cumbersome to find time to attend multiple interviews and assessments. The Recruitment process allows us the opportunity to better understand the shortlisted candidates for a particular vacancy. It is also your opportunity to learn more about us and ask any questions you may have.

Initial Shortlisting Process

• Our Human Resources team may call the applicants to clarify any parts of your profile that is not clear to ensure a good match.
• Our Recruitment policy requires at least the Human Resources Manager and hiring Manager to review all candidates to ensure fair employment practice compliance.

1^st Interview

• Face to Face interview are preferred and it will be conducted with Human Resources Representative and the hiring Manager. However we understand that every one may not be available for face to face interview and we can also arrange virtual video call interview if required.

2^nd interview

• The 2^nd interview will be arrange to meet Operations Manager for Supervisory role.
• As for the Managerial roles the candidates will meet the Senior Management for 2^nd interview. 

Pre-employment Reference Checks
Selected  candidates will need to provide at least Two Reference Checks of your past employers for Executive levels and above positions.

Offer of Employment

• Upon successful selection of candidate, the Human Resources Team will submit the Salary Offer for Senior Management’s approval
• Signing of Employment Offer Contract will be administered by Human Resources Team once the candidate accepted the offer presented to her / him

• For other roles that require assessment this is where we will see you again.

T1 Departure Hall (02-22, 02-68) 6:00-24:00, (02-53) 24 hours
T1 Arrival Hall (01-10, 01-23) 24 hours
T2 Arrival Hall POP-UP 5:30-1:00
T3 Departure Hall (02-10, 02-65, POP-UP) 24 hours
T3 Arrival Hall (01-19, 01-29) 24 hours