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Training

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People make the difference. At Lotte Travel Retail Singapore, we set ambitious professional goals, and inspire our people to higher performance by providing the right skills and knowledge trainings.

Executive and
Managerial Trainings
(Corporate)

To replace ‘Executive Training’

We positively challenge ourselves and our teams to deliver and execute with precision by learning from setbacks as well as successes. Actively embracing change, Lotte Travel Retail Singapore pioneers purposeful opportunities and stretch the boundaries of our thinking – We advocate life long learning and support external trainings opportunities based on training needs as well as the team’s desire to learn as they grow within the role and functions that include outsourced training to enhance skills based on job functions and positions.

Job Skills Training
(Retail Operations)

Based on the award winning World’s Best Airport Customer Service Excellence standards and expectations, our Retail Operations teams will undergo a series of structured and mandatory in-house product knowledge training, outsourced Customer Service Excellence Training conducted in 5 stages during the On-boarding of our new Retail Operations team members.

On-Boarding
Training

Introductory to Lotte Singapore to strengthen the organizational adaptability for new recruits (for both new and experienced employees). Simultaneously, candidates are learning about their role, company culture, and performance expectations.

On the job
Training

Stage 1

Onboarding (New hires 2 ~ 3 days Orientation Training)
Introductory to Lotte Singapore to strengthen the organizational adaptability for new recruits (for both new and experienced employees). Simultaneously, new hires are learning about their roles & responsibilities, company culture, and performance expectations.

Stage 2

Onboarding Re-Imaging Changi Experience (RiCE) & Changi Orientation Programme (eCOP)
A comprehensive learning journey conducted by Changi Airport Group (CAG) for all new and existing customer facing front-line airport staff conducted in a classroom or e-learning setting that leads to the issuance of e-certificate of participation (e-COP) to be presented at the Airport Pass Office for the issuance of seasonal airport pass.

Stage 3

Team-focused orientation and training (Buddy system)
Knowledge sharing method used to orient new employees. It involves assigning new hire to a workplace buddy. The buddy is an existing employee who guides the new hire through the first few weeks on the job.

Stage 4

Growth, mentoring, and initial performance (On the Job Training) Brands and Products Training
Vendors and suppliers will provide periodic product category and brand knowledge and sales training and sharing session supported with training materials and tasting experience adopting a sit-down tasting format for all employees identified for the trainings.

Stage 5

Continuous trainings and improvements Outsourced / External Training
Based on training analysis and performance gaps identified, outsourced training programs are supported based on individual job positions.

GLOBAL Training

Management Training
-To replace ‘Resident Employee Training’
Lotte HQ Global Training and Workshops

Local Employee training
-Outsourced training to enhance skills based on job functions and positions

Other Training – To add:

Workplace Safety Training

With the focuses on core lifesaving skills and essential emergency procedures with greater emphasis on practical hands-on engagements.
Trade Compliance Training

To ensure Lotte Travel Retail Singapore teams adhere to Trade Compliance requirements under the Singapore’s Business Licenses requirements to meet business objectives and goals.